Customer services.
概要
| 作品: | 62 作品在 62 項出版品 62 種語言 | |
|---|---|---|
書目資訊
The brave new service strategy :aligning customer relationships, market strategies, and business structures /
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The Customer-centered enterprise :how IBM and other world-class companies achieve extraordinary results by putting customers first /
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The big book of customer service training games :quick, fun activities for training customer service reps, salespeople, and anyon/
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Super service :seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
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Beyond customer satisfaction to customer loyalty :the key to greater profitability /
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The complete guide to customer support :[how to turn technical assistance into a profitable relationship /
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High powered customer service training activities :26 fast-moving training ideas for customer service trainers and managers /
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The relationship edge in business :connecting with customers and colleagues when it counts /
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Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation /
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Fostering effective customer relationships :leading marketing executives on developing customer experience strategies and delivering Value-Added service /
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50 powerful ways to win new customersfast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
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50 powerful ways to win new customersfast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
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Customer success :how innovative companies are reducing churn and growing recurring revenue /
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From products to services :insight and experience from companies which have embraced the service economy /
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