Customer services.
Overview
| Works: | 62 works in 62 publications in 62 languages | |
|---|---|---|
Titles
The experience economy :work is theatre & every business a stage /
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Aftermarketing :how to keep customers for life through relationship marketing /
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The brave new service strategy :aligning customer relationships, market strategies, and business structures /
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Building customer loyalty :how you can help keep customers returning /
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The Customer-centered enterprise :how IBM and other world-class companies achieve extraordinary results by putting customers first /
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Total access :giving customers what they want in an anytime, anywhere world /
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The big book of customer service training games :quick, fun activities for training customer service reps, salespeople, and anyon/
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The ten demandments :rules to live by in the age of the demanding consumer /
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Beyond customer satisfaction to customer loyalty :the key to greater profitability /
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The complete guide to customer support :[how to turn technical assistance into a profitable relationship /
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Secret service :hidden systems that deliver unforgettable customer service /
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Stop, ask, and listen :proven sales techniques to turn browsers into buyers /
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The relationship edge in business :connecting with customers and colleagues when it counts /
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Fostering effective customer relationships :leading marketing executives on developing customer experience strategies and delivering Value-Added service /
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50 powerful ways to win new customersfast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
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Performance Research Associates' Delivering knock your socks off service /
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From products to services :insight and experience from companies which have embraced the service economy /
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Excellence wins :a no-nonsense guide to becoming the best in a world of compromise /
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100 practical ways to improve customer experience :achieve end-to-end customer engagement in a multi-channel world /
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Turning lost customers into gold :--and the art of achieving zero defections /
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Super service :seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
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High powered customer service training activities :26 fast-moving training ideas for customer service trainers and managers /
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Calming upset customers :staying effective during unpleasant situations /
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Managing service level quality across wireless and fixed networks /
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Perfect phrases for customer service :hundreds of tools, techniques, and scripts for handling any situation /
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Customer service training 101 :quick and easy techniquesthat get great results /
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50 powerful ways to win new customersfast, simple, inexpensive, profitable, and proven ideas you can use starting today! /
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The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /
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Customer success :how innovative companies are reducing churn and growing recurring revenue /
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Magnetic service :the secrets of creating passionately devoted customers /
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