Customer relations.
Overview
| Works: | 99 works in 99 publications in 99 languages | |
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Titles
The Saturn difference :creating customer loyalty in your company /
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High performance sales organizations :achieving competitive advantage in the global marketplace /
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The loyalty effect :the hidden force behind growth, profits, and lasting value /
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Loyalty.com :customer relationship management in the new era of Internet marketing /
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Emotion marketing :the Hallmark way of winning customers for life /
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Aftermarketing :how to keep customers for life through relationship marketing /
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Attracting perfect customers :the power of strategic synchronicity /
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Building customer loyalty :how you can help keep customers returning /
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Customer equity :building and managing relationships as valuable assets /
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The Customer-centered enterprise :how IBM and other world-class companies achieve extraordinary results by putting customers first /
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Customer-centric product definition :the key to great product development /
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The relationship-based enterprise :powering business success through customer relationship management /
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Secrets of customer relationship management :it's all about how you make them feel /
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Total access :giving customers what they want in an anytime, anywhere world /
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Turning lost customers into gold :--and the art of achieving zero defections /
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ValueSpace :winning the battle for market leadership : lessons from the world's most admired companies /
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Super service :seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it /
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The ten demandments :rules to live by in the age of the demanding consumer /
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Beyond customer satisfaction to customer loyalty :the key to greater profitability /
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Customer care excellence :how to create an effective customer focus /
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HR from the heart :inspiring stories and strategies for building the people side of great business /
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The power of appreciative inquiry :a practical guide to positive change /
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Automotive service management.Total customer relationship management /
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Clients forever :how your clients can build your business for you /
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The complete guide to customer support :[how to turn technical assistance into a profitable relationship /
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Creating customer evangelists :how loyal customers become a volunteer sales force /
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Customer experience management :a revolutionary approach to connecting with your customers /
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Marketing 2.0 :strategies for closer customer relationships, with 33 figures /
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Performance-driven CRM :how to make your customer relationship management vision a reality /
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What's keeping your customers up at night? :close more deals by selling to your client's pain /
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Stop, ask, and listen :proven sales techniques to turn browsers into buyers /
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The relationship edge in business :connecting with customers and colleagues when it counts /
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The new marketing conversation :creating and strengthening relationships between buyers and sellers /
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Customer service training 101 :quick and easy techniquesthat get great results /
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The paradox of excellence :how great performance can kill your business /
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Social media marketing :the next generation of business engagement /
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Likeable social media :how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks) /
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The old rules of marketing are dead :6 new rules to reinventing your brand & reigniting your business /
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The new relationship marketing :how to build a large, loyal, profitable network using the social Web /
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Brand together :how co-creation generates innovation and re-energizes brands /
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Conflict management for managers :resolving workplace, client, and policy disputes /
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Romancing the brand :how brands create strong, intimate relationships with customers /
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Multichannel marketing ecosystems :[creating connected customer experiences] /
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How to win customers in the digital world :total action or fatal inaction /
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High performance sales organizationsachieving competitive advantage in the global marketplace /
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The customer-centered enterprisehow IBM and other world-class companies achieve extraordinary results by putting customers first /
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Successful customer relationship marketingnew thinking, new strategies, new tools for getting closer to your customers /
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High performance sales organizationsachieving competitive advantage in the global marketplace /
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The membership economy :find your superusers, master the forever transaction, and build recurring revenue /
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The rise of the platform marketer :performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms /
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Customer success :how innovative companies are reducing churn and growing recurring revenue /
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Valuable content marketing :how to make quality content your key to success /
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Capturing loyalty :how to measure, generate, and profit from highly satisfied customers /
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Excellence wins :a no-nonsense guide to becoming the best in a world of compromise /
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Digital influence :unleash the power of influencer marketing to accelerate your global business /
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Conflict management for managers :resolving workplace, client, and policy disputes /
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Category creation :how to build a brand that customers, employees, and investors will love /
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100 practical ways to improve customer experience :achieve end-to-end customer engagement in a multi-channel world /
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User tested :how the world's top companies use human insight to create great experiences /
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Instagram marketing secrets :the complete beginner's guide to establish your personal brand as a social media influencer, create a business plan, abd earn more monet (2022 crash course) /
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Reinventing B2B sales :how to win more customers in a dynamic business world /
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The right clients :choose who you work with, reclaim your energy and lead with authenticity /
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The widest net :unlock untapped markets and discover new customers right in front of you /
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Managing customer relationships using customer care techniques :strategy development of an international enterprise /
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Voice marketing :harnessing the power of conversational AI to drive customer engagement /
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